In The Event of a Claim (Relating to Your Flat)
To report a potential claim concerning damage in your flat, please telephone the Insurance Broker, Alexander Miller, as soon as practical and provide them with details of the nature of the loss and the likely cause.
Alexander Miller’s contact details: Phone: 020 8874 7744 Email: commercialalexandermiller.co.uk
Please Note:
If you authorise emergency work or repairs within the demise of your property you do so at your own risk as costs may not be recoverable.
Per the terms of the lease, leaseholders are not permitted to authorise work or to carry out any work themselves to any aspect of the Residential Common Parts, as defined in the lease.
If you consider that the source of the cause of the damage in your property originates in the Residential Common Parts you must inform the managing agent Cordell Property Management Ltd. On 0207 731-
During evening and weekends, Cordell Property Management Ltd is not usually available.
As a leaseholder you have a duty of care to take reasonable steps to minimise the extent of the damage in your flat and to prevent damage to neighbouring flats and/or other parts of the building
A claim form may have to be completed. You should provide photographs of the damage accompanied with exact loss details, where possible. In the case of Escape of Water damage, please provide information of the exact source of the leak and that the leak has been fixed.
The cost of the repair of the cause of the leak is not covered by the policy. Broadly, only the cost of the making-
Estimates for the resultant damage need to be obtained and submitted to the broker for onward transmission to the Insurance Company. All works must be agreed prior to commencement. Insurers may require two estimates.
A Loss Adjuster may be appointed. This is the Insurer’s right and failure to allow them reasonable access may result in non-
Any settlement will only be made on an invoiced bill received from a Bona Fide sub-
Per the policy terms, no personal contents cover is given whatsoever, including for carpets.
Policy Excesses:
1. Standard £400
2. Escape of Water £5000
3. Subsidence £1000
4. Flood £400
The excess needs to be paid by the claimant unless otherwise detailed in the Leaseholder/Tenancy agreement.
Claims need to be reported to the Insurers within 30 days of the incident occurring.
Revised information produced by Alexander Miller on 24 May 2024